Service Refund Policy

1. Scope

This policy applies to paid Cashflow Resolve operational services, including Resolve Review, Resolve Plus and Resolve Complex.

2. Charged in error

If you believe you were charged in error or the agreed service was not started, contact us promptly so we can review the circumstances.

3. Work already performed

Refund eligibility may be reduced once diagnosis, case investigation, contact mapping or other agreed work has begun. Any decision will reflect the work completed and the agreed service scope.

4. Contact

To request assistance or ask about a refund, contact the Cashflow Resolve team using the details provided with your service confirmation.